Check a condition
Evaluate whether something is true based on text, an image, or both. Zoom Decisions API returns a structured answer your application can act on directly — no parsing required.
Zoom AI Services: Decisions API
Turn questions into
answers your
application can act on
Send text, images, or both to Zoom Decisions API, define your questions, and get clear structured answers back in a single call — so your application can automatically route work, classify input, or trigger the next step without any custom parsing.
Capabilities
Built for decisions inside your workflow
When an application needs to choose a path, a generated paragraph creates another step to parse. Zoom Decisions API evaluates the input against the questions you define and returns answers in a structured format. Ask multiple questions about the same input in one request.
Choose an option
Select from the choices you define. Provide the input and the options, and Decisions API returns the best match in a format your application can use to route work or trigger the next step.
Assign a score
Rate input against ordered levels you define. Use scoring to prioritize work, assess severity, or classify visual input such as levels of visible package damage.
Performance
Leading performance on public benchmarks across text and image decisions
The leaderboard compares decision-making accuracy across providers on JevBench, and ImajevBench benchmarks. Zoom's Decisions API Pro leads for Overall Accuracy with a 83.9% overall score, outperforming OpenAI's Decisions API and other tested models across both text and image-based decision tasks.
Use cases
Put structured decision-making to work across the workflows that matter most
Contact center routing
Evaluate incoming customer messages and route them to the right team or agent automatically. Decisions API classifies intent and urgency in a single call — no manual triage, no custom parsing logic required.
Issue prioritization
Assess whether a support ticket, alert, or request needs escalation and rate its severity against levels you define. Decisions API scores incoming input so the right action triggers at the right step.
Visual inspection and classification
Provide an image and a set of defined categories — damage levels, compliance conditions, product states — and Decisions API returns the best match your application can act on directly.
Content moderation
Evaluate text or images against defined policy criteria and return a structured decision your platform can use to approve, flag, or escalate content without additional parsing.
Document and form processing
Check whether required fields are present, values fall within acceptable ranges, or conditions are met — and get structured answers back in a single API call to drive the next step in your workflow.
Try it
See how a decision works
Build and automate intelligent decision workflows that can evaluate, route, and act across your business logic.
Sign-up or login is required to access the portal.
Try the playgroundDeveloper first
Turn text and images into decisions your application can use
- Simple, well-documented APIs
- REST API and OpenAPI spec
- Comprehensive error handling
- Flexible summary length controls
# Evaluate a decision
curl -X POST \
https://api.zoom.us/v2/aiservices/decisions/decide \
-H "Authorization: Bearer $YOUR_JWT_TOKEN" \
-H "Content-Type: application/json" \
-d '{
"input": "Our production deployment failed and customers cannot sign in.",
"questions": [
{ "type": "predicate", "name": "needs_escalation", "instructions": "Does this request require escalation?" }
]
}'# Evaluate a decision
import os, requests
response = requests.post(
"https://api.zoom.us/v2/aiservices/decisions/decide",
headers={"Authorization": f"Bearer {os.environ['YOUR_JWT_TOKEN']}"},
json={
"input": "Our production deployment failed and customers cannot sign in.",
"questions": [
{"type": "predicate", "name": "needs_escalation", "instructions": "Does this request require escalation?"},
],
},
)
print(response.json())// Evaluate a decision
const response = await fetch('https://api.zoom.us/v2/aiservices/decisions/decide', {
method: 'POST',
headers: { Authorization: `Bearer ${process.env.YOUR_JWT_TOKEN}`, 'Content-Type': 'application/json' },
body: JSON.stringify({
input: 'Our production deployment failed and customers cannot sign in.',
questions: [
{ type: 'predicate', name: 'needs_escalation', instructions: 'Does this request require escalation?' },
],
}),
});
console.log(await response.json());Pricing
Simple, transparent pricing
Apply prepaid credits to your use of Decisions API with transparent rates.
Decisions API
$0.042
/1M tokens
The Decisions API provides low-latency, structured inference for intelligent routing, classification, scoring, and agent workflows. Purpose-built for developers who need fast, reliable decision-making at scale, it enables applications to evaluate inputs and return structured outputs in near real-time.
Usage is measured based on the total number of tokens used by the Decisions API during a given billing period.
Get startedDecisions API Pro
$0.10
/1M tokens
The Decisions Pro API delivers advanced low-latency, structured inference for complex routing, classification, scoring, and agent workflows. Built for developers requiring higher accuracy and deeper reasoning at scale, it evaluates multi-step inputs and returns structured outputs in near real-time.
Usage is measured based on the total number of tokens used by the Decisions API Pro during a given billing period.
Get startedDeveloper resources
Everything you need to integrate, build, and ship with Zoom Decisions API.
